Frequently asked questions

Last updated: August 2026

The short answers are here. If yours is not, write to us.

Where are you located?

We're an independent retailer based in Appleton, Wisconsin. Orders ship from here.

Are your products authentic?

Yes. Everything on this site is bought through authorized US wholesale channels — for Beauty Without Cruelty that means Frontier Co-op. No grey market, no diverted stock.

How do I track my order?

Once your order ships, track it on the site with your order number and email — no account needed. Orders ship within one business day.

Do you ship outside the US?

Not yet. We ship across the United States only.

Can I return something?

Yes — see the Returns page for the window and how to start one.

Still stuck? hello@infinityshop.us